REFUNDS
If your order arrives damaged, defective, or it's not what you ordered, we want to make it right. Please send a quick photo or video of the item to hello@layanacollective.com within 15 days of delivery, and we’ll get a replacement shipped out to you right away.
Your return request MUST be submitted to us through our return form, and then your item will be inspected. Any signs of wear or damage will lead to your return request being denied.
Once your return package arrives back to us, our team will review it and send you an email notification to let you know it has been approved. From there, we’ll happily process a replacement or a refund to your original payment method based on your preferred option.
If you choose a refund, please allow 5 to 10 business days from the date of your approval email for the funds to reflect in your account. While we submit refunds immediately on our end, banks and credit card companies can sometimes take a few extra days to post the transaction to your statement.
EXCHANGES
Damaged or Incorrect Items (Our Mistake)
If your item arrives damaged or we sent the incorrect size/style, we’ve got you covered! Please email hello@layanacollective.com within 15 days of delivery with a photo of the issue. We will send you a complimentary replacement at no extra cost to you.
Standard Exchanges
Want to exchange an item for a different style? We accept exchanges on unworn items with tags attached within 15 days of delivery.
Please note: Customers are responsible for return shipping costs for standard exchanges. We highly recommend using a trackable shipping service.
For any delivery time inquiries, contact us at hello@layanacollective.com