Shipping
Do you ship overseas?
Yes, we ship globally and we are happy to bring Layana Collective to you wherever you are, however we are starting with a few countries and we hope to expand soon.
How long will it take to get my order?
We ask for 28 to 48 hours for our team to prepare and process your order (orders placed on weekends or holidays will be processed the following business day.
Once it leaves our hands, here is when you can expect it:
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UK Orders: 2–3 business days via worldwide express
What shipping carriers do you use?
We use DHL and DPD to ship everywhere, ensuring your order arrives securely and reliably.
Order Returns
Can I return my product?
Yes, we accept returns and exchanges within 15 days of delivery, provided the items are completely unworn, undamaged, and have all original tags attached.
Please note that if an item arrives defective, damaged, or incorrect (our mistake!), we will gladly send you a complimentary replacement at no extra cost to you.
How do I initiate a return?
To start the process, please submit your request through our official website Return Form.
For standard exchanges (like swapping for a different style): Customers are responsible for the return shipping costs, and we highly recommend using a trackable shipping service.
For damaged or incorrect items: Please submit your return form or email us at hello@layanacollective.com within 15 days, including a quick photo or video of the issue so we can fast-track your free replacement.
Note: Once your return package arrives back at our headquarters, our team will inspect the item to ensure it is unworn and undamaged before final approval.
What is your refund policy?
If your return is approved by our team, we will send you an email notification right away. From there, we will happily process a replacement or a refund to your original payment method whichever you prefer.
If you choose a refund, please allow 5 to 10 business days from the date of your approval email for the funds to reflect in your account. While we submit refunds immediately on our end, banks and credit card companies can sometimes take a few extra days to post the transaction to your statement.
Can I request a cancellation or exchange?
Exchanges: We gladly accept standard exchanges on unworn items with tags attached within 15 days of delivery. Because we want you to love your fit, we highly recommend reviewing our Size Chart or emailing hello@layanacollective.com before ordering if you are ever unsure about your size.
Cancellation: If you need to cancel an order, please email us at hello@layanacollective.com within 12 hours of placing it, and we will do our best to stop before it processes
Currency
What currency are payments taken in?
To make shopping with us as easy as possible no matter where you are in the world, our website will automatically update based on your location!
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Shopping Internationally: Our global base currency is GBP (British Pounds), but you can easily select and view your own local currency right on our website. These orders are managed and shipped through our international hub in the UK.
A friendly note on international exchange rates: Because global currency rates fluctuate daily, Layana Collective cannot control the exact exchange rate applied by your bank at the moment of your purchase, or if a refund is processed at a later date.
What payment methods do you accept?
We want to make checkout as seamless as possible for you. We safely accept the following payment methods at checkout:
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For our Global Audience: Major Credit/Debit cards, Apple Pay, PayPal, and Klarna.